Integrating ODR into the Modern Collections Lifecycle

Integrating ODR into the Modern Collections Lifecycle

By Prabhakaran S, Head of Business, Director, CADRE ODR While collections often begin with a missed payment, they don’t have to escalate into confrontation. A well-designed ODR framework ensures that the path from dispute to resolution is structured, accessible, and fair, enhancing outcomes for both borrowers and lenders. A New…
Secured Logs: Furthering Tech Enabled Fairness

Secured Logs: Furthering Tech Enabled Fairness

Authored by Saurabh Nambiar and Subbaiah KG Sometime  ago, during a regular conversation, an individual raised a straightforward yet important question:“Once I’ve submitted a claim or response on the ODR, how do I trust it wasn’t changed/tampered later?” In a physical courtroom, seals, signatures, and case files offer that assurance.…
Tech-Enabled Fairness at CADRE ODR

Tech-Enabled Fairness at CADRE ODR

By Subbaiah KG and Unnat Akhouri In online arbitration, where parties never meet the neutral in person, trust relies entirely on the process. Here, perceived fairness becomes as critical as actual fairness, and any suggestion of bias can erode confidence in the outcome and entire process of dispute resolution.  The…
Arbitration in Employer-Employee Disputes: Lessons from Infosys and Wipro Cases

Arbitration in Employer-Employee Disputes: Lessons from Infosys and Wipro Cases

In India’s fast-evolving corporate landscape, disputes between senior executives and employers—especially around severance agreements, breach of confidentiality, and employment bonds—are becoming more visible. Online Dispute Resolution (ODR), especially online arbitration, is gaining traction as a faster, cost-effective, and more confidential alternative to traditional litigation. Two prominent cases—the Infosys–Rajiv Bansal arbitration…
CADRE ODR Sample Arbitration Clauses

CADRE ODR Sample Arbitration Clauses

Adding any of the below arbitration clauses to agreements or contracts or purchase orders is the simplest way to start using CADRE Online Arbitration Services. These clauses can be used in a variety of situations viz rentals, loans, purchase orders, service agreements, investment agreements, software purchases, procurement, invoices for services,…
Guardians of Justice: Navigating the Crucial Role of Data Privacy in Online Dispute Resolution Platforms

Guardians of Justice: Navigating the Crucial Role of Data Privacy in Online Dispute Resolution Platforms

In the ever-evolving landscape of digital dispute resolution, the spotlight is now firmly on the crucial role of data privacy. As we entrust our conflicts to Online Dispute Resolution (ODR) platforms, the safeguarding of sensitive information becomes paramount. This article explores the intricate dance between justice and privacy, shedding light…
Seat vs Venue of Arbitration: Vishwanathan Committee resolves the long standing debate and paves the way for ODR

Seat vs Venue of Arbitration: Vishwanathan Committee resolves the long standing debate and paves the way for ODR

Introduction In the constantly evolving landscape of dispute resolution, the arbitration process has stood out as a preferred method for its efficiency, confidentiality, and binding nature. However, the Arbitration and Conciliation Act, 1996, which has been the cornerstone of arbitration proceedings in India, has not been without its ambiguities and…
Feedback & Ratings for Dispute Resolution Professionals: Enhancing Dispute Resolution Excellence

Feedback & Ratings for Dispute Resolution Professionals: Enhancing Dispute Resolution Excellence

Arbitrators & Conciliators or Dispute Resolution Professionals (DRPs) are the backbone of the dispute resolution sector, especially in the newly emerging Online Dispute Resolution (ODR) space. The ODR industry is characterised by high levels of transparency and efficiency in dispute resolution and DRPs are expected to demonstrate several skillsets to…